FAQ

Do you have a physical retail store?
We are a web-based store. Due to the high overhead and operating cost for a brick and mortar store, we will continue selling online so that we are able to keep our prices at the lowest.

What currency is the price in? 
All prices stated are in Malaysian Ringgit (RM).

Are the items in stock?
Yes, all items listed on our website are stocked in our warehouse in Singapore and are ready to be shipped out upon order confirmation and payment by our customer.

Can you do customization?
Unfortunately we only sell ready-made straps and are unable to do customization at the moment.

How do I know if the strap fits my watch?
You can leave us a message with your watch brand and model. In the event that you do not have information on the brand or model, you can also send us a picture of the watch so that we can advise you further.

How do I know if the watch strap fits my wrist size?
You can leave us a message with your wrist size (in cm) at the checkout page. We will measure the strap length and holes based on your wrist size. 
Generally our Nato and Zulu strap can fit all wrist size. For two piece strap, we can add more holes for you if you have a smaller wrist. If your wrist size is too big to fit the last strap hole, we will contact and inform you as well. 


Do the straps come with springbars?
The springbars are not included in the order by default. However should you require them, please leave us a request in the message box at the checkout page. We will be glad to provide a free pair of springbars with every strap purchase.

Is it safe to input our personal details into your website? 
Nomad Watch Works MY is totally committed to protecting the privacy of each and every of our site visitors and customers. We fully appreciate and respect the importance of privacy on the internet. We will not disclose information to any other third parties except when necessary (eg. to mailing service for dispatching of your parcel).

Is online payment secure?
Our online payment system adheres to the highest standards of security and is in line with the latest worldwide security technology. 

Special Request?
We are happy to talk with customers about special requests. If you need larger quantities of an item or are looking for something in particular, please don't hesitate to contact us!